Frequently Asked Questions
Watching Videos
While there may be a few videos available for free on the ‘videos’ page, to access and watch class recordings, requires a current, paid subscription. Here’s how to watch the videos from your paid subscription:
Log in to your taichispine.com account here
IMPORTANT: Use the same email and password used to sign up for the program
If you forgot the password, simply click “Forgot my password” and follow those instructions
Once you are logged in, go to the Videos page
You will see a list of videos, or videos page links you can watch, depending on your subscription
If you have issues watching the videos, it may be your device or computer. Some help and tips are found here. The best thing to do is to clear your web browser history, restart your computer or device, and try again.
If you continue to have trouble, please contact us and we will do our best to help you as soon as possible.
STEP BY STEP WALKTHROUGH how to access videos
Watch a video how to use the website
Account & Billing
Subscriptions
Can I cancel my subscription?
Yes, subscriptions can be canceled at any time. Your subscription benefits will continue until the subscription’s expiration date. There are no refunds after purchase.
How do I cancel my subscription?
Log into TaiChiSpine.com
Click on My Account
Click on Manage Membership
Click on See more details on the subscription you would like to cancel
Click on Cancel Subscription
Confirm that you want to cancel your subscription
You will see the status of your subscription is now Closed
Can I stop my subscription from being renewed automatically?
Canceling your subscription will prevent your subscription from renewing automatically. Your subscription benefits will continue until the subscription’s expiration date.
After my subscription expires, will I still have access to TaiChiSpine content?
After your subscription expires, you will no longer have access to paid content portions of the TaiChiSpine website.
How do I review my account details?
Log into TaiChiSpine.com
Click on My Account
Click on Manage Membership
You will see your subscriptions and their current statuses
How can I resubscribe if I cancelled my subscription?
You will have to wait until your existing subscription expires and repurchase a new subscription at Taichispine.com.
Billing
What happens with my subscription if my credit card expires?
Your subscription continues until the expiration date. You will not be able to renew unless you enter a new credit card.
Will I get a receipt when I purchase my subscription?
We email a confirmation of each transaction to the email address provided in your user account profile.
How do I change the expiration date on my credit card or enter a different credit card?
Log into TaiChiSpine.com
Click on My Account
Click on Manage Membership
Click on See more details on the subscription
Click on Payment Details
Click on Update Payment
You will receive an ‘Update your payment method from TaiChi Spine’ to the email address provided in your user profile. Click on Confirm your payment information.
Enter your new payment information. Click on Update card.
You should see the following:
10. You can close the window.
If you have any other specific questions, please contact us at spine@wa-qi.com.